Internet Privacy Policy
POLICIES
This web site is owned and operated by Enliven Remedial and Pregnancy Massage Pty Ltd (“Enliven”). The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site.
We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site. We do not make any representations about third party web sites that may be linked to the web site.
We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual (“Your Data “). This Internet Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.
Data Collection
Enliven undertakes to collect your data by means that are fair, legal and transparent.
If you visit Enliven’s web-site, your web-browser automatically discloses, and Enliven’s web-server automatically logs, the following information: the date and time, the IP address from which you issued the request, the type of browser and operating system you are using, the URL of any page that referred you to the page, the URL you requested, and whether your request was successful. This data may or may not be sufficient to identify you.
Any additional data that you provide, e.g. in a web-form, may also be logged. This data may or may not be sufficient to identify you.
Any additional data that your web-browser automatically provides may also be logged. This will be the case, for example, if your browser has previously been requested to store data on your computer in ‘cookies’ and submits them each time you request a web-page within a particular domain. This data may or may not be sufficient to identify you.
If you disclose personal data to Enliven in conjunction with an identifier such as your name or your credit-card details, Enliven will collect your data. Moreover, any data that becomes available to Enliven through any of the means described in the preceding paragraphs may be able to be associated with that identifier, and hence become your data.
Subject to the qualifications immediately below, Enliven undertakes to collect your data from you and not from other parties.
This undertaking is qualified as follows:
- Where Enliven reasonably considers that the protection of its financial interests requires that it gather Your Data from other sources, or from additional sources. This applies in particular where Enliven has a lending exposure to you, and seeks information about your creditworthiness;
- Where Enliven reasonably considers that its capability to deliver quality services to you will be materially enhanced by gathering Your Data from other sources. This applies in particular to consumer profile data.
- Where Enliven collects Your Data from sources other than you, it undertakes:
- To do so only by legal means;
- To do so only with your Consent; and
- To declare to you what sources it uses, and under what circumstances
Data Security
Enliven undertakes to store your data in a manner that ensures security against unauthorised access, alteration or deletion, at a level commensurate with its sensitivity.
Enliven undertakes to store your data only in jurisdictions where data protections are at least equivalent to those required under the OECD Guidelines.
Enliven undertakes to transmit your data in a manner that ensures security against unauthorised access, alteration or deletion, at a level commensurate with its sensitivity.
Enliven undertakes to implement appropriate measures to ensure security of Your Data against inappropriate behaviour by Enliven’s staff-members, business partners and contractors.
These include:
- Training for staff in relation to privacy; access control, to limit access to Your Data to those staff and contractors who have legitimate reasons to access it; particularly in the case of sensitive data, audit trails of accesses, including the identities of staff and contractors accessing the data;
- reminders to staff and contractors from time to time about the importance of data privacy, and the consequences of inappropriate behaviour; declaration of appropriately strong sanctions that are to be applied in the event of inappropriate behaviour clear communication of policies and sanctions; and processes to audit, to investigate and to impose sanctions.
Data Use
Data use refers to the application of your data by any part of Enliven, or any staff member, business partner or contractor of Enliven in the course of their work.
Enliven undertakes to use your data only for: The purposes for which it was collected; such other purposes as are subsequently agreed between Enliven and You; such additional purposes as may be required by law. In these circumstances, Enliven will take any reasonable steps available to it to communicate to You that the use has occurred, unless it is precluded from doing so by law; and such additional purposes as are authorised by law (in particular to protect Enliven’s interests, e.g. if it believes on reasonable grounds that You have failed to fulfil your undertakings to Enliven or have committed a breach of the criminal law).
Enliven undertakes to use your data only if it has demonstrable relevance to the particular use to which it is being put.
Enliven undertakes to use your data in such a manner as to take into account the possibility that it is not of sufficient quality for the purpose, e.g. because it is inaccurate, out-of-date, incomplete, or out-of-context.
Data Disclosure
Disclosure refers to making your data available to any party other than Enliven and you. The term disclosure may include many different conditions of data transfer, including selling, renting, trading, sharing and giving.
Enliven undertakes to disclose your data only under the following circumstances:
- In the course of business being conducted between You and Enliven, where disclosure is necessary to a contractor, such as a transport company, or a business partner. Where Your Data is disclosed in this way, Enliven undertakes to exercise control over Enliven’s contractors and business partners to ensure that their actions are compliant with these Terms; in other circumstances that are directly implied by the purpose agreed between You and Influence IT at the time of data collection or subsequently. Where Your Data is disclosed in this way, Enliven undertakes to exercise control over Enliven’s contractors and business partners to ensure that their actions are compliant with these Terms; with your consent, or at your request;
- where required by law, such as a provision of a statute, or a court order such as a search warrant or subpoena. In these circumstances, Enliven will take any reasonable steps available to it to communicate to You that the disclosure has occurred, unless it is precluded from doing so by law;
- where permitted by law (e.g. the reporting of suspected breach of the criminal law to a law enforcement agency; and in an emergency, where Enliven believes on reasonable grounds that the disclosure of Your Data will materially assist in the protection of the life or health of some person), provided that Enliven will apply due diligence to ensure that the exercise of the permission is justifiable.
In all cases, Enliven undertakes to disclose only such of your data as is necessary in the particular circumstances.
Data Retention and Destruction
Subject to the qualifications immediately below, Enliven undertakes:
To retain Your Data only as long as is consistent with its purpose; and to destroy your data when its purpose has expired, and to do so in such a manner that your data is not subsequently capable of being recovered.
This undertaking is qualified as follows:
Your data may be retained in Enliven’s logs, backups and audit trails within short-term retention cycles that are devised to protect the company’s operations. In such cases, your data will be destroyed in accordance with those cycles; your data may be retained beyond the expiry of its purpose if that is required by law, such as a provision of a statute, or a court order such as a search warrant or subpoena, or a warning by a law enforcement agency that delivery of a court order is imminent.
In these circumstances, Enliven:
Will take any reasonable steps available to it to communicate to you that your data is being retained, unless it is precluded from doing so by law; and will only retain Your Data while that provision is current, and will then destroy your data; will take any reasonable steps available to it to communicate to you that your data is being retained, unless it is precluded from doing so by law; and will only retain your data while that provision is current, and will then destroy your data; your data may be retained beyond the expiry of its purpose if it is authorised by law (in particular to protect Enliven’s interests, e.g. if it believes on reasonable grounds that You have failed to fulfil your undertakings to Enliven or have committed a breach of the criminal law). In these circumstances, Enliven will only retain your data while that situation is current, and will then destroy your data.
Access by You to Your Personal Data
Enliven undertakes to provide you with access to your data, subject to only such conditions and processes as are reasonable in the circumstances. In particular, Enliven undertakes to enable access: Conveniently; without unreasonable delay; and without cost.
Enliven undertakes to establish and operate identity authentication protections for access to Your Data that are appropriate to its sensitivity, but practical. This may involve some inconvenience; for example, relatively straightforward procedures may be involved in order to provide you with access through a channel that you have previously registered with Enliven (such as a particular email-address), but may impose more onerous procedures if you wish to use some other channel.
In the event that you dispute some aspect of your data, Enliven undertakes to take reasonable steps in relation to the amendment, supplementation or deletion of your data.
You undertake:
Not to seek access for frivolous purposes, or unreasonably frequently; to accept that deletion of some data may not be consistent with the provision of particular services by Enliven to you.
Information about Data-Handling Practices
Enliven undertakes to make information available to you about the manner in which Enliven handles your data:
In general terms, in a readily accessible manner; and in more specific terms, on request. Where your data is disclosed to a contractor or business partner, Enliven undertakes to make information available to you on request about the manner in which Enliven’s contractors and business partners handle your data.
Enliven undertakes to ensure that the information provided is meaningful, and addresses your concerns.
You undertake:
Not to seek such information for frivolous purposes, or unreasonably frequently; and to accept that the disclosure of excessive detail may harm the security of your data and Enliven’s business processes, and may harm Enliven’s commercial interests.
Handling of Enquiries, General Concerns and Complaints
If you have enquiries, general concerns, or complaints about these terms, or about Enliven’s behaviour in relation to these terms, you undertake:
- To communicate them in the first instance: to Enliven only; in sufficient detail; through a channel made available by Enliven for that purpose;
Enliven undertakes:
- To provide one or more channels for communications to Enliven, which are convenient to users;
- to promptly provide acknowledgement of the receipt of communications, including the provision of a copy of communication, the date and time it was registered, and Enliven’s reference-code for the communication;
- to promptly provide a response to the communication, in an appropriate and meaningful manner.
You further undertake to not pursue Enliven through any Regulator or the media: until and unless Enliven has had a reasonable opportunity to respond to the initial communication; and while Enliven and you are conducting a meaningful dialogue about the matter.
Enforcement
Enliven declares that its undertakings in these Terms are intended to create legal obligations, and that those obligations are intended to be enforceable under appropriate laws in appropriate jurisdictions. These include laws relating to data protection, privacy, fair trading, corporations and criminal laws.
You undertake to seek enforcement only in a jurisdiction that is relevant to the transactions that have taken place between You and Enliven, in particular the jurisdiction in which you live or in which you performed the relevant acts, and the jurisdiction in which Enliven is domiciled or performed the relevant acts.
Enliven undertakes:
Not to unilaterally make any material change to these Terms in a manner that reduces the protections for Your Data; to take all practicable steps to prevent any company that acquires Enliven or any of its relevant assets from materially changing the Terms applicable to Your Data in a manner that reduces the protections for your data; where it is considering making changes to these Terms, or creating more specific Terms relating to specific services, to consult with appropriate representative and advocacy organisations; where it makes changes to these Terms, to ensure that the differences between successive versions are readily accessible; to maintain all prior versions of these Terms in such a manner that they are dated, and readily accessible.
Definitions
Enliven means the company trading as Enliven Remedial and Pregnancy Massage Pty Ltd.
Your Data means data that is capable of being associated with you, whether or not it includes an explicit identifier such as your name or customer number. In particular, it encompasses all data that Enliven is capable of correlating with you, using such means as server-logs and cookie-contents.
Your Data does not refer to data that can no longer be associated with you. This includes aggregated data that does not and cannot identify the individuals whose data are included in the aggregation.
Consent means your concurrence with an action to be taken by Enliven. Consent may be express or implicit, but in either case must be informed and freely-given.
©Enliven Remedial and Pregnancy Massage Pty Ltd, 2017, ABN 80 617 404 805